Terms of Service

A1 Freight Forwarding Inc. Responsibilities:

• A1 Freight Forwarding Inc. makes every effort to ensure that the shipment arrives at the destination on time, however does not guarantee a specific transit time.
• A1 Freight Forwarding Inc. is responsible for arranging and managing transportation services, pending space and equipment availability within reasonable time as decided by A1 Freight Forwarding Inc.
• A1 Freight Forwarding Inc. has the right to choose the carrier and all aspects of transportation from goods location to the point of destination.
• A1 Freight Forwarding Inc. reserves the right to refuse service to anyone or any commodity for any reason.

Customer Responsibilities:

• All cargo must be packed for suitable air/ocean transit. Either boxed, crated or palletized and labeled with booking number, origin and destination addresses as well as phone numbers.
• ISPM 15 wood packing regulations are widely enforced. Please ensure your compliance.
• Customer is liable for all costs resulting from non-compliance and responsible for proper documents, permits and incurred charges.
• In any case of non-compliance, which include but are not limited to non-payment, no contact on behalf of the customer, A1 Freight Forwarding Inc. shall generate a notice in writing within 28 days to the customer to dispose of such goods as A1 Freight Forwarding Inc. sees fit at the expense of the customer.
• Customer is liable for any changes/fees that may apply for special handling of goods, including but not limited to express service, hazardous goods, security or damages caused by hazardous goods.

Destination and Origin Charges:

• Initial quote includes all freight charges up to the cargo arrival to said destination air/port.
• Rates do not include any destination charges, customs clearance, surcharges, duties, and, taxes. These charges vary according to destination country, air/port of entry and freight carrier.
• Customer is responsible for inquiries as to destination arrival charges including but not limited to surcharges, customs, duties, applicable fees, and, taxes. As well as the restricted commodities not allowed in the destination.
• To release a shipment, the consignee must clear the arriving customs at the air/port of entry and pay any destination charges, customs, fees, duties or taxes that are due upon arrival. The cargo may be transported to the final air/port of destination.
• All charges related to an export examination of the cargo conducted by Canadian or United States customs or any other department will be charged to the account of the customer. This will include all costs for re-handling, delivery, unloading, examination, reloading, and if required any cost related to the disposal of any cargo as directed.

Limits of Liability:

• In no circumstances whatsoever shall A1 Freight Forwarding Inc. be liable.
• A) The losses of any kind caused by delay or deviation in the transportation of goods.
• B) For direct or indirect damages whatsoever including, but not limited to, damages and or loss resulting from delays, accidents, carriage service failures or adverse weather conditions.
• C) On sequential or indirect loss, including loss of market.
• D) Any cause or event which the company is unable to avoid, and the consequences of which the company is unable to prevent by the exercise of reasonable diligence.
• In the event of claims for which A1 Freight Forwarding Inc. is liable shall not exceed 2 SDR/kg of gross weight of the goods being shipped and shall not exceed a maximum recoverable of 2,500 SDR’s per transaction.

Rates and Fees:

• All prices are subject to change without prior notice and are based on space and equipment availability.
• Rates are subject to the actual surcharges. Please check with our office for updates on Surcharges.
• Rates are applicable for Non-Hazardous, Non-Temperature Controlled and Containerized cargos only.
• For orders under $1,200, we accept debit/credit cards and PayPal. For orders of $1,200 or more, bank transfer is required.
• Please be advised that there are fees applicable for the following: cancellation, storage, documents changes after processing, hazardous goods, and, batteries.

Claims:

• The customer shall notify A1 Freight Forwarding Inc in writing of any claim within 7 days of the completed transit, of any loss and/or damages to shipped goods.
• In any case of delay in delivery or non-delivery the customer on its own behalf of the shipped goods shall notify A1 Freight Forwarding Inc. in writing of any claim within 45 days of the date when the goods should have been delivered to the destination.
• In any other case not mentioned above, the customer on its own behalf of the shipped goods shall notify A1 Freight Forwarding Inc. in writing of any claim within 45 days of the event giving rise to the claim.
• In the event that a claim shall arise after the applicable time period, and proper actions previously stipulated, the customer completely understands that the claim is barred and no action can be brought against A1 Freight Forwarding Inc. to enforce the claim.

Applicable Law:

Any dispute arising out of any act or contract to which these conditions apply shall be subject to the exclusive jurisdiction of Quebec courts by Canadian law and the provinces, in which A1 Freight Forwarding Inc. has its principal places of business.

Insurance:

A1 Freight Forwarding Inc. is NOT an insurance provider. A1 Freight Forwarding Inc. holds an account with a cargo insurance provider and, upon customers’ request; we may obtain insurance certificates on our customers’ behalf.

Customer is responsible to provide specific insured value of commodity being shipped.

Items That We Do Not Accept for Shipment:

Vehicle, food products, animals, plants, supplements, medication /drugs, and, dangerous goods including but not limited to; explosives, compressed gases oxidizers, corrosives, flammable liquids and solid, firearms, radio-active materials and poisons are considered hazardous, Etc.

Definitions and Application:

• SDR – are Special Drawing Rights as defined by the International Monetary Fund.
• Consignee – the Person to whom the goods are consigned.
• Customer – any Person at whose request or on whose behalf the company undertakes any business or services.
• LCL – Less than Container Load
• FCL – Full Container Load
• CFS – Container Freight Station
• CY – Container Yard